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Residential Support Worker
Agency / Organization
Pacific Community Resources Society
Contact name
Jeet Dhaliwal
Program Supervisor, Quick Response Program
British Columbia
Residential Support Worker
Quick Response Program
Term Part Time – 6 month term

Pacific Community Resources Society provides a range of services from Vancouver to Chilliwack, with approximately 40 programs and 250 staff members. Our programs include; housing services, youth centers, employment training and skill building, education, drug and alcohol addictions and prevention programs. For a list of our services, please visit our website at

Position Summary:
The Residential Support Worker is a member of the residential team which is responsible for the direct care of youth placed with Pacific Community Resources Quick Response Program. The program provides short-term (six to eight weeks) assessment and stabilization services to youth in the Fraser Region who are at high risk to harm themselves or others. Core responsibilities include: assisting in stabilization by providing basic care and supervision to youth, on and off site; participating in the assessment and planning for each youth; and assisting in household duties. Adherence to standards of professional practice and ability to work independently within a team framework are essential.

The Residential Support Worker will have a sound understanding of levels of care and standards, and both normal and delayed or problematic development and behaviour.

Primary Duties:
1) Maintain a safe and supportive environment and provide a high standard of basic care:
• Assist in admission and orientation routines for new admissions.
• Conduct safety inspections of belongings in line with agency policies, to help ensure that sharp objects, drugs, etc., are not brought into the house.
• Participate in the development of a care plan for each youth in the program.
• Administer medications to youth in accordance with program policy and procedures.
• Plan and manage daily structure and routines (i.e., wake-ups, school, meals, daily chores and tasks, bedtimes, etc.).
• Involve youth in enhancing and developing various living skills, such as: meal preparation, cooking, budgeting, shopping (food, clothes, etc.), gardening, hygiene, etc.
• Monitor activities of youth on and off site, unless directed otherwise by care plan or management strategies.
• Act as a positive role model for youth and assist youth in developing values of honesty, self-assertiveness, respect for others, a democratic viewpoint, lack of dependency on drugs, alcohol and self-abusive behaviour.
• Apply a range of behaviour management strategies, consistent with: logical consequences, standard practices, and agency policy.
• Identify potential crises and take steps to intervene effectively to prevent and/or diffuse these situations.
• Support youth toward the completion of goals established by the youth and QRP team.
• As part of the team, takes responsibility for monitoring the health of the youth and recommending appointments with relevant professionals, as necessary.
• Transport youth to and from appointments and activities.
• Monitor visits by family/friends of youth.
• Organize and participate in the provision of developmentally appropriate activities.
• Comply with agency financial policies and program petty cash procedures.
• Maintain good safety practices and employ a preventative approach.
• Identify and manage Critical Incidents according to agency policy.
• Handle emergency situations in accordance with policy, including documentation.
• Maintain communication through prescribed documentation and verbal reports.
• Assist in discharge planning.

2) Assist in the completion of a comprehensive assessment on youth involved in the program:
• As required, timely completion of checklists, questionnaires, interviews, exercises, written and verbal reports, etc., in relation to understanding the youth and their perception of the world around them.
• Assist in the evaluation of care plans and management strategies.
• Assist youth in exploring their actions and reactions to various situations, and assist them in identifying possible alternatives.
• Participate in the evaluation of social skills, life skills, strengths/resiliency, problem-solving abilities, coping patterns, etc.
• Monitor youth’s response to medications and alerting the Psychiatric Nurse/Program Supervisor as required.
• Timely written and/or verbal reporting of information relevant to the formal assessment of each youth, including: observations, communication from other service providers or families, comments or reports from youth, etc.
• Proactively assist youth in making an effective transition to the next resource.

3) Assist in regular household duties:
• Assists in the organization and the completion of household tasks (i.e., meal planning; food purchasing and preparation; house cleaning; maintenance; etc.).
• Assist in preparing a room for new admissions.
• Assist in evaluating the clothing needs for youth and in the shopping of new clothing as necessary.
• Contribute towards maintaining the house and grounds.
• Encourage and supervise participation of youth in house/grounds maintenance, in line with abilities, through promoting a sense of pride and spirit among residents.
• Assist in the completion of safety inspections of the house and making recommendations for repairs and improvements; reporting other safety issues regarding the house and grounds as they arise.

4) Contribute to team performance:
• Manage own time efficiently and works independently within a team framework.
• Communicate effectively and professionally within the team, including positive and critical feedback.
• Communicate professionally with other service providers, families/friends of the youth and members of the community.
• Consults with other QRP team members, and other relevant resources.
• Seek to continue professional development.
• Maintain First Aid, CPR, and basic physical safety skills.
• Attend and participate in staff meetings, committee meetings and agency staff meetings, as required.
• Understand the stresses of the job and takes steps to prevent stress (burn-out).

5) Performance of duties in accordance with accepted standards of practice:
• Punctuality in reporting to work.
• Documents all relevant information in the clinical file in accordance with program standard practices.
• Maintain clinical files in accordance with program standards.
• Timely completion of administrative reports (i.e., time sheets, petty cash receipts, etc.).
• Carries out other administration tasks as assigned.
• Maintains good awareness of agency policies, including periodic review of agency manuals.
• Participate in periodic reviews/evaluations of program structures.
• Makes recommendations to improve program effectiveness and efficiency, as appropriate.
• Assist in orientation of new staff and auxiliary workers.
• Assist in the orientation, training, supervision and evaluation of practicum students and volunteers.
• Conduct aftercare activities (contact with youth after discharge, consult with new resource, etc.), as directed.
• Conduct follow-up activities (outcome evaluation surveys, etc.), as directed.
• Other duties as assigned.

Academic and Job Experience Required:
B.S.W. or B.A. in a related field plus one (1) year experience, or a two (2) year Child and Youth Care diploma plus two (2) years’ experience or the equivalent.

Basic Requirements:
• Criminal Records Check including the vulnerable sector
• Tuberculosis and Medical Clearances.
• Current Standard First Aid certificate.
• Class 5 B.C. Driver’s License with Driver’s Abstract.
• Use of own vehicle in good repair with three (3) million dollar liability insurance. Paid mileage.
• Clear and concise communication skills, both verbal and written.

Desired Requirements:
• Residential experience with youth.
• Sexual abuse training
• Substance abuse training
• Learning disabilities training including FASD, ADHD, Early Childhood Education, Special Needs
• Knowledge of attachment theory
• Knowledge of Trauma Informed Practice
• Second language prevalent in the Fraser Region
• Other skills/certification in recreation or arts

Salary Range: $22.74/hour – $25.88/hour, plus a comprehensive benefits package including pension
Closing Date: Close of business (4:30 pm) on March 17, 2017
Send Cover Letter and Resume to:
ATTN: Jeet Dhaliwal, Program Supervisor, Quick Response Program

Please quote “Residential Support Worker - QRP” on your cover letter and in the subject line of emails.
Resumes without cover letters will not be accepted.
Only those qualified for an interview will be contacted.
Closing Date