Executive Director
Nelson Community Services

“Nelson Community Services (NCS) is seeking an Executive Director (ED) to lead our team. NCS values collaboration, partnerships, inclusiveness, trauma-informed approaches, cultural safety, relevance, and professionalism. We are seeking a leader with a proven track record demonstrating these values.

Position: FTE position .8 – 28 hours per week

Salary range ($50-54 an hour). Salary to be commensurate with experience and qualifications

About Our Organization
Nelson Community Services supports families, youth, and individuals in the vibrant city of Nelson and area, situated in the West Kootenays of BC. We acknowledge that the land upon which we offer our services is the traditional territory of the peoples who have lived here for thousands of years —the Ktunaxa, the Sylix, and the Sinixt.

For almost 50 years, we have created a welcoming place where staff believe all families, youth, and individuals, at some time, experience difficulties in their lives and that they have an inherent right to be heard and to be supported. Our vision is to help create a compassionate and empowered community where families, youth and individuals receive the supports and services they need to live dignified, resilient, and hopeful lives. We do this by providing counselling, housing, support, and outreach services.

Nelson Community Services is an accredited, registered non-profit society, which is governed by a Board of Directors and led by the Executive Director. Our work includes the operation of two housing complexes: Aimee Beaulieu Transition House and Cicada Place for youth, along with various counselling and support programs. We collaborate and partner with an extensive network of organizations, businesses, funders, and public agencies, including leadership of several local and regional development networks. Further information can be found at

Objectives of this Role
• Provide strategic and innovative leadership to the organization, mobilizing required resources, and ensuring best practices for quality service delivery.
• Work collaboratively and effectively with a governing board of directors, committees as well as funders, community partners and local organizations to achieve agency’s mission and strategic priorities.
• Work collaboratively with Management Team to oversee the daily operations of the organization, providing executive direction of all program strategy, compliance, quality assurance, and program efficiency.
• Identify and implement staffing requirements for efficient operations, maintaining a strong culture and work climate that attracts and retains staff, and drives organization’s mission
• Coordinate and monitor the financial management of $2.2 million annual budget
• Comply with all provincial and federal legislation and contractual obligations
• Represent the organization and increase awareness by being a spokesperson within the community

Duties and Responsibilities
• Develops and implements operational, management, and human resource policies.
• Undertakes contract negotiations and program proposals with funders.
• Develops contracts for services with consultants and vendors as needed.
• Oversees all areas of risk management to ensure the organization, its staff, clients, and volunteers are sufficiently protected from harm, liability, and other claims.
• Ensures that all services are delivered in accordance with contract obligations, agency policies and procedures, accreditation guidelines, and within established best practices and appropriate legislation.
• Coordinates the accreditation review processes; oversees and monitors all performance quality improvement activities.
• Ensures the development and implementation of agency mission statement, goals, and Board policies and procedures.
• Represents the agency at community and fund-raising events or other official functions; manages all agency media relations.
• Promotes community and social sector development by participating in various related groups and activities outside the agency

Skills and Qualifications
• 5+ years of senior level management experience, ideally in the rural, non-profit social services sector
• Relevant postgraduate (Master’s) degree. An equivalent combination of education and experience may be considered
• Strong strategic planning skills — must be able to connect vision, mission and strategic goals and develop work plans to achieve them
• Strong leadership and organizational development skills; experience with capacity building and change management processes
• Strong HR skills, experience within a union environment and navigating complex HR dynamics
• Demonstration of a commitment to support equity, diversity, inclusion, and indigenization in the workplace
• Excellent verbal and written communication skills, for e.g. proposal development, report writing, and grant writing essential
• Excellent interpersonal skills: proven ability to build and foster staff relations and stakeholder relationships and to work with a governance model
• Broad knowledge and experience in community development initiatives and social programs/services
• Experience and knowledge of financial management, administration and program management, development and evaluation of programs and accreditation processes
• Proactively address challenges in the internal and external environment to protect the agency’s interests and programs
• In-depth knowledge of best practices pertaining to a variety of program service delivery models.

Nelson Community Services is an advocate for equity and is committed to ensuring representation in its community. We welcome applications from members of visible minorities, women, Indigenous peoples, person with disabilities, persons of minority sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. The agency seeks to maintain its commitment to excellence and recognizes that increasing the diversity of its staff supports this objective.

Resumes and cover letters will be accepted by email until the position is filled. Please submit to:

No phone calls please. We thank applicants; however, only those candidates selected for the next stage of the recruitment process will be contacted.”

Name not mentioned.
201 - 518 Lake Street
British Columbia
V1L 4C6
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