Burnaby Family Life has been changing lives for more than 50 years and we want you to join our team!  We are looking for a Full Time Manager of Counselling Services.

Working from the Feminist and trauma informed perspective, the Manager of Counselling Services provides overall clinical leadership, coordination, and management with respect to our intake process, immediate crisis counselling services, and counselling services provided to our clients. Manager is responsible for the program delivery of the Stopping the Violence, PEACE and Adult Survivors of Sexual Abuse programs. This role ensures that these services are delivered with the highest standards of service quality, effectiveness, and efficiency. The Manager ensures the fulfillment of contractual deliverables, manages associated human and financial resources and manages risk within the counselling services portfolio.   This position also provides management and clinical supervision to our counselling team and practicum students.

Work Hours: 7 hours per day, for a total of 35 hours weekly (Mon.-Fri.)

Wage: $35.82 to $41.92 based on education and experience

Benefits: Eligibility for group benefits after probation

Start Date: January 9, 2023

Benefits of working with us:

• Flexible scheduling
• Starting at three weeks’ vacation for full time staff
• Paid sick days
• Paid training and days for education leave/year
• A work culture that values transparency, teamwork, learning, fairness, and integrity

Health and Welfare benefits:

• Generous group health/dental benefits after probation period.
• Employee Assistance Plan
• Group Life Insurance and Travel insurance
• RRSP Matching plan enrollment after probation

What you bring:

Education, Training, Experience

• • • Master’s Degree in counselling, psychology, social work or related field
    • Membership/Registration, in good standing, with a counselling profession registering body (ex., BCACC, CCPA or similar)
    • Demonstrated ability in dealing with crisis intervention, individual and group counselling
    • Program management experience, preferably in the not for profit, community social services sector
    • Previous experience working with women survivors of violence/abuse
    • Experience in providing therapeutic group facilitation
    • Demonstrated and in-depth working knowledge of specific community-based programs and services, applicable legislation and policies, issues surrounding assigned community relations.

Supervision & Management 

• • • Ensures all staff provide professional, trauma informed, client centered support which enables quality service delivery
    • Carries out the day-to-day administration and BFL Policies and Procedures
    • Coaches and supports staff in areas where improvements are desired or where performance, conduct or attendance issues are present
    • Resolves employee /team concerns, manages conflict between staff, and reports any concerns to the Director of Operations
    • Ensures seamless program delivery by ensuring adequate staffing levels by conducting recruitment, selection and hiring of new personnel
    • Ensures training and professional development opportunities for staff to meet the emerging needs of clients in the community
    • Conducts annual performance reviews for all direct report program staff

Program Development, Strategic Growth & Innovation

• • • Ensures that counselling programs are innovative, effective and meet the needs of clients and their community
    • Participates in external committees, advisory groups and relevant counselling networks
    • Actively participates in professional development trainings, program manager meetings, board meeting presentation and networking
    • Develops annual and long-range program plans to grow the counselling program
    • Prepares and submits funding applications and proposals for programs

Knowledge, Skills, Abilities

• • • Exceptional clinical ability and judgment
    • Excellent problem-solving ability, discretion and judgement
    • Able to work independently and collegially in a team environment
    • Innovative, flexible, and able to manage change and uncertainty
    • Strong English language skills, including written, oral and presentation skills. A second language would be considered an asset
    • Strong organizational and time management skills
    • Significant knowledge of therapeutic and counselling modalities short-term and trauma-focused treatment approaches
    • Knowledge of legal requirements regarding mandatory reporting and duty to warn
    • Superior individual and group clinical supervision skills
    • Ability to think strategically and proactively develop solutions to problems
    • Knowledge of resources in the community pertaining to clinical issues; competence in working with a multi-cultural community
    • Basic computer literacy with word processing, spreadsheet and/or database is required for this role
    • Social media savviness is a definite asset

Additional Requirements

• • • Successful completion of criminal record check
    • Valid BC Driver’s License and access to personal vehicle
    • The ability to function independently, and frequently under pressure, while managing multiple concurrent projects and deadlines including participating in, resolving and effectively managing stressful and emergency/crisis situations is an on-going expectation
    • Participation at meetings, conferences and other events may involve long workdays, and/or evening/weekend work

How to apply:

To apply, please submit your application to Liliana Hernandez, Director of Operations at lhernandez@burnabyfamilylife.org until 4pm on November 30, 2022.

Only short-listed candidates will be contacted for interviews. Thank you for your interest.