Manager, Victim Services Competition #55-23
Family Services of Greater Vancouver


At Family Services of Greater Vancouver, we’ve been helping people in crisis since 1928. As a non-profit, we help people develop skills and knowledge, empowering our neighbours to create positive change in their lives. Our team is made up of more than 420 staff, including expert counsellors and support workers who provide compassionate, client-centered care to youth experiencing homelessness, families and children impacted by trauma, victims of domestic violence, and other vulnerable people from an evidence-based, trauma-informed lens. We believe in building a brighter future for all British Columbians and providing a supportive and inclusive workplace for all our staff.

The Program Manager is responsible for the management, quality, and supervision of the designated program areas. As a member of the management team, the Program Manager supervises staff members, participates in budgeting and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client and family centred care, within a complex multi-site environment that extends to the community.



Our Valued Benefits:

  • Flexible scheduling
  • Starting at three weeks’ vacation for full time staff
  • Three (3) paid household leave days a year
  • Two paid Wellness Days a year
  • Paid sick days
  • Two and a half paid Agency days for full time staff
  • Five paid days for education leave/year
  • One paid Moving Day/year
  • Subsidized professional association annual dues (if applicable)
  • Possibility of hybrid work/ remote work
  • A work culture that values transparency, teamwork, learning, fairness and integrity
  • Health and Wellness Resources:
  • Generous health/dental benefits after 3 months.
  • Three flex benefit options to meet your individualized needs
  • Option of psychological/counselling services (up to $1500/year)
  • Employee Assistance Plan
  • Long Term Disability Plan
  • Insurance, Travel insurance, ++
  • Pension plan enrollment


Work Hours35 per week, full time position

SalaryMGP3 annual salary ranging from $74,646 to $82,738 depending on experience.

LocationLower Mainland (primarily Vancouver, New West, Burnaby, Richmond) with the possibility of working in a Hybrid environment

Posting End DatePosting will remain open until filled



Education, Training, Experience:

  • A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline such as Social Work, Counselling, Psychology, Human Sciences or other related field.
  • 5-7 years of recent, related experience in a leadership role, working in Victim Services and closely with police or MCFD
  • Experience managing and leading team members, preferred
  • Professional Certification, License or Registration Requirements:
  • Successful completion of Criminal Record Check
  • Valid driver’s license and/or reliable access to transportation to travel between locations.
  • May require Enhanced Security Clearances for both the Vancouver Police Department and the New Westminster Police Department.


Knowledge, Skills, Abilities:

  • Awareness of community services, resources and systems and ability to work with these; competence in working with a multi-cultural community.
  • Strong understanding of victim support services and program management and development, including crisis intervention and emotional support, information, advocacy and support to victims of violence navigating the justice system and social services.
  • Knowledge of current counselling theories, strategies, and practices around victim services, trauma, and sexual and domestic abuse.
  • Proven ability to supervise teams of victim service workers and administrative staff.
  • Strong ability to collaborate with internal and external stakeholders; to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex, multi-site environment.
  • Demonstrated ability to work cooperatively and effectively with justice system personnel and other victim service and community programs.
  • A committed ability to keep informed about evolving trends and best practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services.
  • Ability to understand available resources for programs and keep quality in the forefront of all resource utilization decisions; providing feedback and detailed analysis on budget variances, and making recommendations for corrective action.
  • Ability to attend to the details of individual projects within the program and balance competing priorities, while maintaining focus on the long-term program plan.
  • Ability to function both independently and as a member of a professional team.
  • Basic computer literacy with MS Office (word processing, spreadsheet and/or database)



    • Successful completion of criminal record check
    • Proof of Covid-19 vaccination status will be required


HOW TO APPLY: If this describes you, please submit your application to us through our website.


Only short listed candidates will be contacted for interviews. Thank you for your interest.

We are committed to recruiting a diverse workforce that represents the communities we so proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles with the Agency.

If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the “Competition number #55-23″ in email subject line) outlining your interest and relevant experience to your contact information to  for follow-up. **If you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application.**

Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt,Katzie, Kwantlen, Kwekwetlem,Semiahmoo,Matsqui,and Tsawwassen First Nations. Huy ch q’u.

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